March 24, 2011

HCL Technologies

Posted in BADM 720 tagged , , , at 10:54 am by Sarah

This reading about HCL Technologies was focused on the difficulties with instituting change in a big company.  I thought HCL’s new president went about it in a very smart way, particularly when he traveled to the company’s branches around the world and got everyone involved, right down to the entry-level employees.  This was a huge project, but absolutely necessary for any real change.  The company had to be completely saturated with the new ideas, or else there would always be something holding them back.  (It would have been much easier to build the company in this way from the very beginning, like Southwest Airlines.)

Whenever a company says that they put their employees first, it is always interesting to see whether that will actually happen.  I may be a cynic, but it seems to me that in the vast majority of cases, this claim is empty rhetoric designed to make employees think they are being rewarded for their hard work.  The same goes for companies that claim to put customers first.  They only say that in the attempt to get more people in the door, and thus more revenue.  This reading did a poor job of showing how HCL put their employees first, but they must have done something right if their improvement in the market was enough to draw the authors’ attention.

I think the best part about HCL’s strategy is when the upper managers decide to post their 360 reviews for the entire company to see.  This kind of transparency is great, as long as it is accompanied by transparency of everything else going on in the upper levels of the company.  As an employee I would want to see the status of every decision that could affect my job, and I would want to see how the management collaborates with the people who will have to bear the consequences of those decisions.  Most companies simply hand their decrees down from on high, and I don’t think it’s out of line for employees (and consumers, for that matter) to demand better.

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